Legal Notice

Terms & Conditions

Please read these Terms & Conditions carefully. By using the services of Costello’s Multi‑Tasks, you are entering into a contract with us and agreeing to the following terms.

1. Fixed Rates and Quotations

1.1 Contract

The agreed final quote is a written contract for the exact work listed.

Verbal agreements are not valid unless written into the quote.

We only communicate with the client unless written permission is given.

Acceptance of the quote means full acceptance of these Terms & Conditions.

1.2 Scope of Work

Quotes reflect the client’s requests.

We are not liable for tasks not listed in the written quote.

1.3 Electric & Water

The client must provide electrical power, running water, and toilet access where reasonably possible.

1.4 Condition of Walls & Ceilings

Repairs to plaster or hidden defects are chargeable unless stated in the quote.

1.5 Cancellation

28 days’ written notice required.

Less than 28 days: 10% fee.

Cancelling after work begins: 50% fee.

Postponements must be within 8 weeks.

1.6 Materials

We supply high‑quality materials unless agreed otherwise.

We are not responsible for materials supplied by the client.

1.7 Changes to Your Quote

Any changes to the property after quoting must be reported for price revision.

1.8 Completion Times

Timeframes are estimates only.

Finishing early does not change the quoted price.

1.9 Storage of Tools

We may request to leave tools on site overnight; the client may decline.

1.10 Quote Validity

Quotes are valid for 28 days.

1.11 Damages & Sub‑Standard Workmanship

Client responsibilities:

Remove fragile items, pictures, electrical goods, and valuables.

We may assist with bulky items but can decline if unsafe.

Items not removed are left at the client’s own risk.

We cannot be held liable for damage to items that should have been removed.

If damage occurs, we will notify you immediately and arrange a remedy. Complaints must be made within 24 hours in writing.

1.12 Additional Work

Small favours may be done but are at your own risk and not covered by the quote.

1.13 Precautions

We take all reasonable precautions, but minor dust or overspill is always possible.

1.14 Pre‑Existing Damage

We may photograph your property before work begins.

Disputed claims with photo evidence may incur a £30 admin fee.

1.15 Payment

Payment due within 7 days of completion.

Materials remain our property until paid for.

Duplicate invoices cost £5.

1.16 Completion

Client must be available for final sign‑off unless agreed otherwise.

1.17 Termination

We reserve the right to terminate the contract if staff experience abusive or discriminatory behaviour.

2. Payment

2.1 Methods

Cheques and bank transfers accepted.

2.2 Payments to Staff

Staff cannot accept payment unless authorised.

Unauthorised payments incur a £30 admin charge.

2.3 Payment Timescales

Payment due within 2 days of invoice unless agreed otherwise.

Re‑issued invoices may incur £10 admin fees.

2.4 Unpaid Accounts

Unpaid accounts may be passed to a debt collection agency (approx. 33% fee added).

3. Privacy Policy

We do not sell or share your details.

Your details may be used for correspondence or marketing unless you opt out.

To request your data, email: costellosmultitasks@gmail.com with “Data Protection” as the subject.

4. Discounts & Promotions

Discounts apply to labour only.

Materials excluded.

Only one discount per transaction.

Offers may be withdrawn at any time.

Complaints Policy

We aim to provide the highest level of service.

Complaints will be acknowledged within 3 working days.

Alternative Dispute Resolution

We are not part of an ADR scheme but will provide details of a certified provider if needed.